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Recent research shows that employees are well aligned with the directions and goals of their companies, and that they are competently led and respect their bosses; but the technologies they use leave a lot to be desired. This includes CRM, and too often the functionality that their currently install...
I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use...
Two separate teams of academic researchers have published papers describing flaws in Intel's Software Guard Extensions. SGX enhances application security by letting developers partition sensitive information into enclaves with hardware-assisted enhanced security protection. The aim is to protect app...
Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue t...
Verint has announced new capabilities within its workforce management solution that automate compliance with CDC guidelines to reduce the risk of COVID-19 infection as employees transition back to the workplace. New workflows automatically create a comprehensive schedule that includes traditional wo...
CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The ...
In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key...
Salesforce has announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic. "Work.com is a completely new initiative using an existing domain name that we previously owned," said Salesforce spokesperson Joel Steinfeld. "Our focus is on...
Consumers and companies worldwide have ramped up online ordering for software products and digital goods as they struggle to improve productivity and security while working remotely and spending more time at home. The sharp spike in online commerce aligns with the timing of the current global pandem...
The enterprise IT environment is complex. Many systems, technologies and practices that were developed at various times coexist in the same world. With expectations for technological advancements at their peak, we're tasked with enabling these systems to work together harmoniously to support the con...
Adobe just announced what it calls the first digital economy index. It seems like it's modeled after other indices usually kept by the federal government to measure economic output and consumption. The Adobe index captures only consumer consumption behavior though. Some of its insights include new s...
Edge conditions and the change they drive are fascinating. Some people use the word "margin" because it's at the margin that things change. A situation exists more or less in equilibrium with the rest of its environment until in one way or another the stresses become so great that change happens. We...
IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the cause...
Microsoft has announced the general availability of its Azure Sphere secure IoT service. It first introduced Azure Sphere in 2018, opting to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere OS to securely connect Internet of Things devices. Azure Sp...
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